Terms and Conditions
These Terms and Conditions describe the rules that govern your use of our platform and the relationship between you and us. We set out responsibilities for account holders, eligibility requirements, acceptable use of the site, how promotions operate, rules for deposits and withdrawals, procedures for resolving disputes, and how we update these terms. By registering or using our services you agree to comply with these rules.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Only one account is permitted per person unless we agree otherwise in writing. You must not share login details, allow third parties to access your account, or use automated tools to play or place bets. We may suspend or close accounts where we suspect fraud, collusion, chargebacks, bonus abuse or any other breach of these terms.
Verification and security
We may require verification of your identity, address, payment method or source of funds at any time. Account verification must be completed before we process certain withdrawals. We use standard security measures, and you must notify us immediately if you suspect unauthorised access to your account.
Eligibility requirements
To use the platform you must meet age and other eligibility criteria that apply to users in the United Kingdom. You must be the legal holder of any payment method you use and not be located in a jurisdiction where use of the service is restricted. We reserve the right to refuse registration or close accounts where eligibility cannot be confirmed.
Acceptable platform use
Our services must be used lawfully and fairly. Prohibited activities include multi-accounting, matching or offsetting bets intended to circumvent rules, market manipulation and the use of VPNs to hide location. Any abusive or disruptive behaviour toward staff or other users may result in account restrictions or closure.
General bonus and promotion rules
Promotions are governed by specific terms which will be published with each offer. General rules include eligibility checks, maximum limits, wagering conditions and expiry dates for bonus balances or free spins. We may withhold or void bonus funds and related winnings if we reasonably suspect promotion abuse, bonus-related collusion or circumvention of wagering requirements.
Deposits and withdrawals
Deposit and withdrawal options, limits and processing times vary by payment method. Withdrawals are normally returned to the original payment method unless otherwise agreed. We may apply identity checks, source-of-funds checks or other security checks before processing withdrawals. We may set or adjust deposit and withdrawal limits to manage risk or comply with legal obligations.
Dispute resolution
If you have a complaint please contact our support team with full details so we can attempt to resolve the matter. If we cannot reach a resolution you may refer the dispute to an independent adjudicator or other appropriate body where available. We will provide information about escalation options on request.
Updates to terms and conditions
We may update these terms from time to time to reflect changes in law, technology or our services. We will notify you of material changes by email or via the platform. Continued use of the service after notification constitutes acceptance of the revised terms. We reserve the right to suspend services or close accounts where required by law or to protect our systems and users.