Responsible Gambling Policy

We take responsible gambling seriously and are committed to keeping play safe and under control. We want every player to enjoy their time with us while staying in charge of their choices. This page explains the principles we follow, the tools you can use on your account, warning signs to watch for and where to get professional support if you need it.

Player protection principles

We place player safety at the centre of our service. We promote informed, controlled play by offering clear account controls, monitoring activity for signs of harm and intervening where necessary. Our approach is preventative and supportive rather than punitive.

Activity-control tools

You can manage how you play using a range of in-account tools. These include deposit and loss limits, session reminders, reality checks and the option to take short breaks. You can access these controls in the Responsible Gambling section of your account and update them at any time.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Minimum limits are available so you can choose small, manageable amounts. We apply limits immediately and they take effect straight away to help prevent overspending.

Loss limits

Loss limits let you cap how much you can lose over a chosen period. These limits work alongside deposit controls and are tracked automatically. If you reach your loss limit, further play will be restricted until the limit resets or you lower it following any required waiting period.

Time limits and breaks

Use session reminders and time-out options to control how long you play. You can set automatic breaks of 24 hours, 7 days, 30 days or 90 days. If you need a longer interruption, consider self-exclusion (see below).

Self-exclusion

If you decide to stop playing for an extended period, self-exclusion blocks access to your account for the period you choose. Self-exclusion can be set for 6 months, 1 year, 5 years or permanently. While excluded, you will not be able to open a new account with us. For help setting this up, contact our support team at [email protected].

Signs of problematic behaviour

Warning signs include chasing losses, increasing deposit size or frequency, using multiple accounts, neglecting other responsibilities and hiding gambling activity. If you notice these behaviours in yourself or someone you know, take action early and use the tools we provide.

Tips for maintaining control

Set clear personal limits, stick to a budget, schedule breaks, avoid gambling when upset or under the influence and review your account activity regularly. Treat gambling as entertainment, not a way to make money.

Professional help and support organisations

If you need extra support, contact recognised organisations for confidential advice and counselling. In the UK, services include GamCare, GambleAware, NHS support and the GAMSTOP self-exclusion scheme. These organisations provide practical guidance, helplines and online resources to help you manage gambling-related concerns.