User Privacy Policy
This Privacy Policy explains how we collect, use and protect your personal information when you register an account, use our services or visit our site. We take privacy seriously and set out below what data we hold, why we process it and how you can manage your information. If you have questions or want to exercise your rights, contact us using the details in the Access section.
Types of data we collect
We gather information you give us directly, information generated by your use of our services and data from third parties. This helps us deliver accounts, process payments, detect fraud and meet our legal obligations.
Personal data
Personal data includes name, date of birth, contact details (email, phone, address), identity documents used for verification, payment details and any communications with our support team. We only collect personal data that is necessary for account management, verification and security.
Technical data
Technical data covers IP address, device identifiers, browser and operating system, login timestamps, cookies and other tracking technologies. We use this data to run and improve our site, provide a consistent mobile experience and help secure accounts.
Transactional data
Transactional data relates to deposits, withdrawals, wagers, game activity and account balance. We keep records of payments, refunds and any responsible gambling tools you use. Transactional data is necessary to manage your account and resolve disputes.
How we use your information
We use personal and technical data to provide and personalise services, process payments, verify identity, prevent fraud, handle complaints and comply with legal obligations. Transactional data is used for account administration, payment settlement and internal reporting. We may also use aggregated, anonymised data for analytics and service improvement.
Information sharing and third parties
We share information with trusted service providers such as payment processors, identity verification and fraud prevention services, hosting and analytics providers. We may disclose data where required to comply with law or to protect our rights. We do not sell your personal data to third parties.
Cookies and tracking technologies
We use cookies, local storage and similar technologies to remember preferences, enable secure login and measure site performance. You can manage cookie preferences via your browser settings or the cookie banner on our site. Disabling certain cookies may affect functionality.
Data protection practices
We implement technical and organisational measures to protect personal data, including access controls, encryption in transit and at rest where appropriate, staff training and incident response procedures. Access to your data is restricted to those who need it to perform their role.
User rights and choices
You have rights to access, correct, restrict processing, request deletion, and object to certain processing. You can also request a copy of your transactional data in a commonly used format. To make a request we may ask for proof of identity to protect your privacy.
Access, correction and deletion of data
To access, correct or delete your data contact [email protected]. We will verify your identity and respond to your request. Where we cannot delete data for legal or operational reasons we will explain why and the options available to you.
Privacy policy updates
We may update this policy from time to time. When changes are significant we will provide a clear notice on our site. Continued use of our services after a change indicates acceptance of the updated policy.